1. Returns:
- We accept returns within 30 days of purchase.
- The item must be unused, unworn, and in its original condition with tags attached.
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- To initiate a return, customers can contact our customer service team for instructions.
2. Refunds:
- Once we receive the returned item and inspect it, we will issue a refund to the original payment method.
- Refunds may take up to 7-10 business days to process depending on the payment method and bank processing times.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
3. Exchanges:
- We do not offer direct exchanges. Customers can return the unwanted item for a refund and place a new order for the desired item.
4. Defective or Incorrect Items:
- If the item received is defective or incorrect, please contact our customer service team immediately for assistance.
- We will provide a prepaid return label for the defective or incorrect item and promptly ship a replacement at no additional cost.
5. Exceptions:
- Personalized or customized items may not be eligible for return unless they are defective or incorrect.
- Sale or clearance items may have different return policies, which will be clearly stated at the time of purchase.
Please review our full return and refund policy on our website for complete details and any updates.
